Communication Skills (CO) performance indicators
92 performance indicators entries in the Communication Skills area of our Finance study dataset.
| Code | Indicator |
|---|---|
| CO:054 | Identify sources of valid, relevant written information |
| CO:055 | Extract pertinent details from written documents |
| CO:056 | Use written instructions effectively to accomplish tasks |
| CO:057 | Analyze company resources to determine policies and procedures |
| CO:082 | Describe communication techniques that support and encourage a speaker |
| CO:119 | Follow spoken instructions accurately |
| CO:017 | Demonstrate active listening in conversations |
| CO:147 | Explain what makes verbal communication effective |
| CO:058 | Ask questions that are relevant and insightful |
| CO:059 | Interpret others’ nonverbal cues accurately |
| CO:060 | Provide appropriate and genuine responses to questions |
| CO:083 | Give clear verbal directions |
| CO:084 | Adjust communication style to fit the intended audience |
| CO:061 | Defend one’s ideas in an objective manner |
| CO:114 | Handle business phone calls professionally |
| CO:053 | Participate effectively in group discussions |
| CO:201 | Lead and facilitate group discussions |
| CO:025 | Deliver effective oral presentations |
| CO:085 | Use note-taking strategies efficiently |
| CO:086 | Organize information logically |
| CO:087 | Choose and use suitable graphic aids |
| CO:016 | Explain what makes written communication effective |
| CO:088 | Select and use the proper format for professional writing |
| CO:089 | Edit and revise written work to meet professional standards |
| CO:090 | Write clear, professional emails |
| CO:133 | Compose formal business letters |
| CO:039 | Write clear informational messages |
| CO:040 | Draft effective inquiry messages |
| CO:031 | Create persuasive written messages |
| CO:091 | Write concise executive summaries |
| CO:094 | Prepare straightforward written reports |
| CO:202 | Explain how digital communications can expose a business to risk |
| CO:203 | Adapt written correspondence to suit targeted audiences |
| CO:204 | Use data visualization techniques effectively |
| CO:205 | Describe how a person’s social media image impacts organizational goals |
| CO:206 | Differentiate between using social media for business versus personal purposes |
| CO:014 | Explain how staff communication functions within organizations |
| CO:092 | Choose the appropriate channel for workplace communication |
| CO:063 | Participate meaningfully in staff meetings |
| CO:067 | Engage actively in problem-solving groups |
| CO:185 | Write analytical reports (i.e., reports that examine a problem/issue and recommend an action) |
| CO:186 | Write research reports |
| CO:181 | Greet and direct visitors |
| CO:182 | Take and relay messages |
| CO:183 | Field telephone calls |
| CO:191 | Arrange call-backs |
| CO:184 | Screen telephone calls |
| CO:192 | Adapt to communications styles (written, verbal, formal/informal) |
| CO:210 | Repurpose content for social media |
| CO:207 | Initiate written communication with customers about market activity |
| CO:208 | Develop communication plans tailored to customer preferences |
| CO:209 | Keep clients informed about events or changes impacting their portfolios |
| CO:054 | Identify sources of relevant and reliable written information (PQ) |
| CO:055 | Extract pertinent details from written sources (PQ) |
| CO:056 | Use written instructions to complete tasks (PQ) |
| CO:057 | Analyze company resources to determine policies and procedures (CS) |
| CO:082 | Explain communication methods that support and engage a speaker (PQ) |
| CO:119 | Follow spoken instructions accurately (PQ) |
| CO:017 | Demonstrate active listening skills (PQ) |
| CO:147 | Explain characteristics of effective verbal communication (PQ) |
| CO:058 | Ask pertinent and insightful questions (PQ) |
| CO:059 | Interpret nonverbal signals correctly (PQ) |
| CO:060 | Provide valid and professional responses to questions (PQ) |
| CO:083 | Give clear and concise verbal directions (PQ) |
| CO:084 | Use communication styles appropriate to the intended audience (CS) |
| CO:061 | Defend one's ideas objectively (CS) |
| CO:114 | Handle telephone calls in a professional manner (CS) |
| CO:053 | Participate actively in group discussions (CS) |
| CO:201 | Facilitate or lead group discussions effectively (SP) |
| CO:025 | Deliver effective oral presentations (SP) |
| CO:085 | Use note-taking techniques effectively (CS) |
| CO:086 | Organize information efficiently (CS) |
| CO:087 | Select and use appropriate visual aids (CS) |
| CO:016 | Explain characteristics of effective written communication (CS) |
| CO:088 | Select suitable formats for professional documents (CS) |
| CO:089 | Edit and refine written work to meet professional standards (CS) |
| CO:090 | Compose professional emails (CS) |
| CO:133 | Draft formal business letters (CS) |
| CO:039 | Write clear informational messages (CS) |
| CO:040 | Create effective inquiry letters (CS) |
| CO:031 | Produce persuasive written communications (SP) |
| CO:091 | Prepare concise executive summaries (SP) |
| CO:094 | Draft basic written reports (SP) |
| CO:202 | Explain how digital communication channels introduce organizational risk (SP) |
| CO:203 | Adapt written correspondence to suit specific audiences (SP) |
| CO:204 | Use data visualization techniques (SP) |
| CO:205 | Describe how a person’s social media brand influences organizational objectives (CS) |
| CO:206 | Differentiate between using social media for business versus personal purposes (CS) |
| CO:014 | Explain how staff communicate within an organization (CS) |
| CO:092 | Select and use appropriate communication channels in the workplace (CS) |
| CO:063 | Participate effectively in staff meetings (CS) |
| CO:067 | Engage in problem-solving groups (CS) |
More Finance areas
- Business Law50 entries
- Customer Relations42 entries
- Economics45 entries
- Emotional Intelligence85 entries
- Entrepreneurship4 entries
- Financial Information Management7 entries
- Financial Literacy212 entries
- Human Resources4 entries
- Information Management164 entries
- Knowledge Management16 entries
- Marketing5 entries
- Operations211 entries
About this study catalogue
This reference uses DecA(I)de's bundled deca-pis.json and
decaidevocab.json study datasets. Counts are entries, not unique
indicators or terms; the same item can appear in multiple groups. Code punctuation
and display formatting are normalized.
Personal Financial Literacy uses benchmark-style codes such as 4-1a,
distinct from business performance-indicator codes such as BL:003.
The bundled files do not include an edition, source-document citation or licensing
record. We have not verified every entry against current official wording.
Consult DECA's competitive-event resources
and your advisor for the current requirements for your event.
Found a discrepancy? Contact DecA(I)de support with the page URL and the relevant source document.
Practise against these indicators, not just read them. DecA(I)de generates roleplays and practice exams scored using its study catalogue. AI feedback is for practice, not an official score. Free during early access; chapter and account approval may be required.
Get started free Chapter advisor? Ask about setup